Terms and Conditions

Agreement Overview

These Terms and Conditions govern your use of zentriavelos's financial planning subscription services and website. By accessing our services, you agree to be bound by these terms.

Your continued use of our services constitutes acceptance of any updates to these terms.

Key Definitions

For the purposes of this agreement, the following definitions apply:

  • • Service refers to zentriavelos's monthly financial planning consultation subscription and related offerings
  • • User refers to any individual or entity accessing or using our services
  • • Content includes all information, materials, and resources provided through our platform
  • • Account refers to your subscription profile and associated service access

Acceptable Use

You agree to use our services responsibly and in accordance with applicable laws and these terms.

Permitted Uses

  • • Accessing consultation services for legitimate financial planning purposes
  • • Using provided materials for personal financial decision-making
  • • Communicating with our team about service-related matters

Your Responsibilities

As a user of our services, you are responsible for:

  • • Providing accurate and complete information during consultations
  • • Maintaining the confidentiality of your account credentials
  • • Using services in compliance with applicable laws and regulations
  • • Notifying us promptly of any account security concerns
  • • Making independent decisions based on consultation guidance

Prohibited Activities

The following activities are strictly prohibited:

  • • Sharing account access with unauthorized third parties
  • • Using services for illegal or fraudulent purposes
  • • Attempting to interfere with service security or functionality
  • • Reproducing or distributing proprietary content without permission
  • • Harassing or abusing our staff or other service users
  • • Using automated systems to access our services without authorization

Intellectual Property Rights

All content, materials, and intellectual property provided through our services remain the property of zentriavelos and are protected by applicable copyright and trademark laws.

You may not reproduce, distribute, or create derivative works from our proprietary materials without explicit written consent.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these terms by reference. Privacy Policy

Disclaimers and Warranties

We provide our services with the following important disclaimers:

Services are provided "as is" without warranties of any kind, express or implied. We do not guarantee specific financial outcomes or results.

Limitation of Liability

To the maximum extent permitted by Australian law, zentriavelos's liability for any damages arising from the use of our services is limited to the amount paid for your subscription.

We specifically exclude liability for indirect, consequential, or punitive damages, including lost profits or business opportunities.

User Indemnification

You agree to indemnify and hold harmless zentriavelos from any claims, damages, or expenses arising from your use of our services or violation of these terms.

Dispute Resolution Services

We are committed to resolving disputes fairly and efficiently through the following mechanisms:

Internal Resolution

We encourage direct communication to resolve any concerns about our services before pursuing formal dispute resolution.

Unresolved disputes will be handled in accordance with Australian consumer protection laws and applicable industry standards.

External Dispute Resolution

For eligible disputes, external resolution is available through the Australian Financial Complaints Authority.

You can access AFCA services at afca.org.au for independent dispute resolution.: Australian Financial Complaints Authority

Service Termination

Either party may terminate the service relationship with appropriate notice as outlined in your subscription agreement.

Upon termination, your access to services will cease, though certain provisions of these terms may survive termination as applicable.

Governing Law

These terms are governed by Australian law and subject to the jurisdiction of Australian courts, while respecting applicable consumer protection rights.

Terms Updates

We reserve the right to modify these terms as necessary to reflect changes in our services or applicable regulations.

Significant changes will be communicated through email or prominent website notices, with continued use constituting acceptance.

Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

Complete Agreement

These terms, together with our Privacy Policy and any specific service agreements, constitute the complete agreement between you and zentriavelos regarding our services.

Contact Information for Disclaimer Inquiries

For questions about these terms or our services, please contact us using the information provided on our website.

Email: contact@zentriavelos.com

Phone: +61 7 5810 4410

Business Address: Level 15, 324 Queen Street, Brisbane QLD 4000

Last Updated: September 25, 2025

These terms are effective as of the date shown above and govern all use of our services.