Privacy Policy

Our Privacy Commitment

At zentriavelos, we take your privacy seriously and are committed to protecting your personal information in accordance with Australian privacy laws and international best practices.

This policy explains how we collect, use, store, and protect your information when you use our financial planning consultation services.

Information We Collect

We collect the following types of information to provide our services effectively:

• • Contact information including name, email address, phone number, and mailing address
• • Financial information relevant to your consultation needs and goals
• • Communication preferences and service interaction history
• • Technical information about your website usage and device characteristics

How We Use Your Information

We use your personal information for the following purposes:

• • Providing personalized financial planning consultations and services
• • Communicating with you about your subscription and service updates
• • Improving our services based on your feedback and usage patterns
• • Complying with legal obligations and regulatory requirements
• • Protecting against fraud and ensuring account security

Legal Basis for Processing

We process your personal information based on the following legal grounds:

We process your data on the basis of consent and legitimate interest.: Consent / Legitimate Interest

• • Contractual necessity for providing our subscription services
• • Your explicit consent for marketing communications and optional services
• • Legitimate business interests in improving services and preventing fraud

Information Sharing

We may share your information in the following limited circumstances:

• • With trusted service providers who assist in delivering our services
• • When required by law or to comply with legal processes
• • To protect our rights, property, or safety and that of our clients
• • With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure data transmission, and regular security assessments.

Your Privacy Rights

Under Australian privacy law, you have the following rights regarding your personal information:

• • Right to access and obtain copies of your personal information
• • Right to request correction of inaccurate or incomplete information
• • Right to request deletion of your information in certain circumstances
• • Right to request restriction of processing in specific situations
• • Right to data portability where technically feasible
• • Right to object to certain types of data processing
• • Right to withdraw consent at any time where processing is based on consent

Cookies and Tracking

We use cookies and similar technologies to enhance your website experience and gather analytics information.

Cookie Policy: For detailed information about our cookie usage, please review our Cookie Policy.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Specific retention periods vary based on the type of information and applicable legal requirements.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors without appropriate parental consent.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes through email or prominent website notices.

Cookie Policy Inquiries

For questions about this privacy policy or to exercise your privacy rights, please contact us using the information provided below.